01Summary
Who I am, mapped to AI platform roles
I build AI products end to end: from customer discovery and roadmap, through architecture and hands-on engineering, to production hand-over. I have nine years of experience building and operating production systems (six in software development and six in technical project management, overlapping), including four years hands-on in AI/GenAI. At AqionLabs.ai, the AI company I founded in Dubai, I own the roadmap, solution architecture and go-to-market, and I personally build the agentic, voice and retrieval systems, including the live EC Calling Agent pilot and the Business Brain for EthikCorp.
Multi-model & agentic systems
- Multi-agent orchestration (LangGraph), MCP servers, and FastAPI tool-calling with schema-validated LLM arguments
- Fine-tuning plus RAG to build a client's own company model
- Model routing, semantic caching, token optimisation and inference-cost management; LLM vendor evaluation (AWS Bedrock, Azure AI Foundry)
Data acquisition & pipelines
- n8n pipeline: Apollo sourcing → Firecrawl/Apify enrichment → LLM-personalised copy → send
- Knowledge pipelines: inventory, cleaning, de-duplication, PII redaction, chunking with metadata, embeddings, hybrid retrieval and reranking
- Census-cleaning and website-ingestion prototypes
Compliance, grounding & evaluation
- PII redaction, data governance, UAT and regression suites on a live client agent; UAE PDPL-aware data handling
- Groundedness and task-success evals (pytest, DeepEval) as a CI regression gate
- Sentence-level evidence links, human approval steps, role-based retrieval and tamper-evident / hash-chained audit trails
Enterprise delivery & product ownership
- Delivery for healthcare, banking and global enterprise customers (incl. Bank of America, City National Bank, Christus Health, McKinsey, Allstate)
- Led cross-functional squads without formal authority, from discovery through SIT/UAT and cutover to hand-over
- A portfolio of AI products and prototypes on shared Cloudflare infrastructure under AqionLabs
02Achievements
Oct 2026
Google Immersion EMEA — Phase 1
Selected for Google Immersion EMEA Phase 1, powered by Antler.
Meta Wearables Studio UAE
Selected for Meta Wearables Studio UAE.
ElevenLabs grant — top 5 of ~10,000
Top 5 in the ElevenLabs × Ignyte Voice AI Challenge (~10,000 participants); received an ElevenLabs grant.
ICC × Ignyte Demo Day
Selected to present a live AI prototype at the ICC × Ignyte Global Hackathon Demo Day, Dubai AI Festival, 27 Oct 2026.
03Projects & Prototypes
Client work, enterprise projects, live prototypes
| Project | What it is & my role | Tech | Outcome / status | Live | GitHub |
|---|---|---|---|---|---|
| Client pilotEC Calling Agent and Business Brain for EthikCorp, Dubai | A live voice AI calling agent for EthikCorp's sales and operations, with a company 'business brain' (Aqion Superbrain) behind it.Role: Forward deployed lead: owned discovery, design, engineering, security, deployment and KPI measurement while embedded with EthikCorp's teams. | FastAPI tool-calling (lead capture, callback booking, escalation) with schema-validated LLM arguments · multilingual (English, Arabic, Hindi) agent workflows · Retell/Vapi · Supabase · fine-tuning + RAG · Cloudflare Workers + D1 | Taken from prototype to production with PII redaction, data governance, UAT, prompt A/B testing, regression suites and operational hand-over. | Open ↗ | GitHub ↗ |
EthikCorp Business Brain (Aqion Superbrain)EthikCorp's own company model: I fine-tuned a base model and grounded it with retrieval-augmented generation (RAG) over EthikCorp's company knowledge, so answers come with sources and only reach people allowed to see them.
Status: in pilot with EthikCorp, not generally available. Both portals are access-controlled, so they are not linked here. | |||||
| AqionLabsAgentic AI and enterprise knowledge automation | Reusable multi-agent and RAG foundations behind AqionLabs client builds.Role: Architect and hands-on builder. | LangGraph multi-agent orchestration · RAG (chunking, embeddings, pgvector, hybrid retrieval, reranking) · GitHub Actions CI/CD for agents and prompts · LangSmith/OpenTelemetry · pytest + DeepEval | Automated LLM-eval regression gate for groundedness and task success. Builds turned into accelerators: a tool-calling service template, guardrails, an eval harness and reference architectures. | — | — |
| AqionLabsAI outbound pipeline | End-to-end lead pipeline: Apollo lead sourcing → Firecrawl/Apify web enrichment → LLM-personalised copy → Gmail/Apollo dual send.Role: Designed and built it with Claude and Codex. | n8n · Apollo · Firecrawl · Apify · LLMs · Gmail | A running outbound workflow for AqionLabs GTM. | — | — |
| Work projectPatient communication modernisation and AI-ready contact centre — American Hospital Dubai | Redesigned IVR flows, intelligent routing and call recording for American Hospital Dubai and 8 clinics (2,500+ users).Role: IT Voice Lead Engineer: led telecom, network, CRM, vendor and business teams without direct authority. | Avaya Aura (AEP, AACC, CM, SM, SBC, POM, ACR) · CRM workflows · Grafana | Integration and data foundation for later conversational AI, speech analytics and voice-agent use cases; simpler KPI reporting with Grafana dashboards. | — | — |
| Work projectGateway infrastructure refresh — Christus Health, USA (Servion) | Global refresh replacing 100+ G650 gateways with 300+ G450 gateways and media servers.Role: Senior Consultant: led an implementation squad of architects, PMs, QA, vendors and client teams. | Avaya Aura · Python validation scripts · MOPs and cutover plans | Better scalability and resilience; Python pre/post-cutover validation cut manual cutover errors. | — | — |
| Work projectApplications on Avaya OneCloud Private — McKinsey, UIHC, Allstate (Betsol) | Cloud-native platform deployments for enterprise customers.Role: Cloud Implementation Engineer. | Docker · Kubernetes · VMware ESXi (Python automation) · Swagger/OpenAPI · APIGEE · Jenkins CI/CD · Palo Alto | Standardised deployments with Avaya Reference Architecture teams; improved observability and security. | — | — |
| Work projectAvaya servers, NAR region — Apple, CVS, UPS, Progressive (Innovatia) | Tier 3 support for business-critical communications infrastructure.Role: Technical Support Engineer. | Avaya / Cisco UC · MST, traceSM, traceSBC · Python log parsing | 24/7 service continuity; Python log parsing to find recurring failure patterns. | — | — |
| PrototypeSANAD — evidence chain for corporate banking | Turns a governed evidence set into a client-review and credit-review brief. Built for the Ignyte × Warba Bank challenge (synthetic data).Role: Solo builder. | Sentence-level evidence links · deterministic field validation · human review routing · tamper-evident audit pack · Cloudflare Pages | Live MVP plus a full governance pack (threat model, AI governance, Shariah governance notes). | Open ↗ | GitHub ↗ |
| PrototypeMizan AI — policy war-room | Multi-agent incident simulator for UAE digital-government AI incidents. ITU AI for Good Hackathon UAE 2026 entry (synthetic data).Role: Solo entrant. | Multi-agent · cited UAE and global policy sources · hash-chained audit · Python · Workers + GitHub Pages | Live replay, a 4-page technical report and a portable knowledge-base export. | Open ↗ | GitHub ↗ |
| PrototypeAqion Relay — ResilienceTech MVP | Business-resilience workbench: explore synthetic supply-recovery options while protecting operating cash. du × Ignyte concept.Role: Solo builder. | Next.js · TypeScript · Vitest · Cloudflare Workers | Live MVP with a pitch deck and a system-design document. | Open ↗ | GitHub ↗ |
| PrototypeJourney Companion | Employee-side AI companion for onboarding and internal mobility. Emirates Group × Ignyte entry (synthetic data).Role: Solo builder. | Cloudflare Workers AI · JavaScript · e2e tests | Live prototype, a captioned demo video and a 2-page solution note. | Open ↗ | GitHub ↗ |
| PrototypeBoundary — women's cricket editorial desk | Finds under-covered women's cricket performances and generates source-linked story drafts, with a separate editor-approval step. ICC × Ignyte concept (demo data).Role: Builder. | Source-linked generation · human approval step | Live public demo. | Open ↗ | — |
| PrototypeQuote in Seconds — SME group medical quoting | Census-to-quote automation that cleans messy census files with confidence-scored fixes, re-rates live and triages underwriting. Cigna × Ignyte prototype (fictional data).Role: Builder. | Data-cleaning pipeline · OpenAPI 3.1 · Cloudflare Workers | Live prototype. | Open ↗ | — |
| PrototypeHuman-gated pre-authorisation agent | Provider pre-authorisation workflow for the Ignyte × ElevenLabs challenge (synthetic data).Role: Builder. | Python · consent gates · strict schemas · HMAC webhook verification · append-only audit · 30-case eval suite | The agent has no final-decision method; only a separate human approver route can record an outcome. Runs locally. | — | GitHub ↗ |
| ProductJobCaptain | A truthful AI job agent for the UAE: it scans employers' career sites on a schedule, checks every requirement against the real CV and prepares tailored material.Role: Founder and builder. | Agentic workflow · scheduling · Cloudflare Workers | Live landing page. | Open ↗ | — |
| ProductAqionVoiceAIBuilder | Builds a client-branded, multilingual voice-agent demo from a client's website URL, with a built-in CRM and call transcripts.Role: Founder and builder. | React · Express · Retell · Firecrawl (with a safe public-page fallback) | Reusable studio for AqionVox client demos (needs server keys, so there is no public demo). | — | GitHub ↗ |
| ProductAqionVox MVP dashboard | Conversational-AI platform dashboard: leads, conversations, call logs, meetings, WhatsApp, voice-AI cost and conversion funnel (mock data).Role: Builder. | React · Vite · TypeScript · Recharts | Live demo. | Open ↗ | GitHub ↗ |
| ProductAqion Voice operations dashboard | Voice-AI operations dashboard: call transcripts, leads, bookings and voice personas (demo data).Role: Builder. | React · Vite · TypeScript · Supabase-ready | Live demo. | Open ↗ | GitHub ↗ |
| CompanyAqionLabs.ai | Company site: agentic AI that answers calls, qualifies leads and moves work into business systems.Role: Founder. | React · Vite · Tailwind | Live. | Open ↗ | — |
Challenge prototypes use synthetic or fictional data, as each one states on its own page.
04Experience
2017 – present
AI Product Lead
AqionLabs.ai, UAE (founder)
Jan 2026 – Present
EC Calling Agent and Business Brain for EthikCorp
- Embedded with EthikCorp's sales and operations teams; owned the full journey from business problem through design, engineering, security, deployment and KPI measurement.
- Built the agent's tool-calling with FastAPI: lead-capture, callback-booking and escalation endpoints with schema-validated LLM-generated arguments; English, Arabic and Hindi agent workflows with multi-step orchestration.
- Took the agent from prototype to production, owning PII redaction, data governance, UAT, prompt A/B testing, regression suites and operational hand-over.
- Built EthikCorp's Business Brain by fine-tuning a base model and grounding it with RAG over a governed, permission-aware knowledge pipeline.
Agentic AI and enterprise knowledge automation
- Designed multi-agent orchestration (LangGraph) and RAG pipelines: chunking, embeddings, vector search (pgvector), hybrid retrieval and reranking.
- Set up MLOps/LLMOps foundations: CI/CD for agents and prompts (GitHub Actions), prompt/model versioning, observability and an automated LLM-eval regression gate; built evaluation harnesses (pytest, DeepEval) for groundedness and task success.
Additional responsibilities
- Built an n8n outbound workflow (Apollo lead sourcing, Firecrawl/Apify enrichment, LLM-personalised copy, Gmail/Apollo dual send) using Claude and Codex.
- Turned client builds into reusable accelerators (tool-calling service template, guardrails, eval harness, reference architectures) and a documented forward-deployed delivery methodology.
- Owned AI roadmaps, customer discovery, solution architecture and GTM; evaluated LLM vendors and cloud AI services (AWS Bedrock, Azure AI Foundry) on accuracy, latency and security.
IT Voice Lead Engineer (AI and Enterprise Communications)
American Hospital, Dubai
Apr 2024 – Sep 2025
- Embedded with hospital operations and contact-centre teams to redesign IVR flows, intelligent routing and call recording for American Hospital Dubai and 8 clinics (2,500+ users).
- Built the integration and data foundation (AEP, AACC, CRM workflows) for later conversational AI, speech analytics and voice-agent use cases.
- Led telecom, network, CRM, vendor and business teams without direct authority through implementation and operational hand-over; simplified KPI reporting with custom Grafana dashboards.
- Managed Avaya Aura SMGR, CM, SBC, SM, AACC, AEP, POM and ACR, keeping production reliable through monitoring, incident resolution and vendor escalation; wrote runbooks and SOPs.
Senior Consultant (Enterprise Voice)
Servion Global Solutions, Bangalore
Nov 2022 – Apr 2024
- Delivered the Christus Health (USA) global refresh: 100+ G650 gateways replaced with 300+ G450 gateways and media servers; Python pre/post-cutover validation scripts reduced manual cutover errors.
- Led an implementation squad (architects, PMs, QA, vendors, client teams) without formal authority using MOPs, cutover plans and validation checklists.
- Designed scalable Avaya Aura UC/CC architectures for automation, intelligent routing, IVR modernisation and speech workflows; implemented API integrations, SIP trunking and SIPREC media forking for real-time speech/AI analytics.
- Ran technical discovery, solution workshops, SIT/UAT, cutover and production hand-over for strategic customers including Tesla, UPS, Disney, Bank of America, UIHC, Christus Health, TeleTech and City National Bank; supported production stability through root-cause analysis and escalation management.
Cloud Implementation Engineer
Betsol, Bangalore
Sep 2021 – Nov 2022
- Designed and deployed cloud-native platforms on Avaya OneCloud Private, Docker, Kubernetes and VMware for McKinsey, UIHC and Allstate; automated VMware ESXi provisioning and VM cloning with Python.
- Built orchestration workflows with Swagger/OpenAPI, Postman and the APIGEE gateway; ran Jenkins CI/CD with version-controlled artifacts and automated validation.
- Resolved third-party integration issues with Avaya Reference Architecture teams; improved observability and security (monitoring, traffic analysis, Palo Alto Firewall/Panorama, access control).
Avaya and Cisco Technical Support Engineer
Innovatia India Pvt Ltd, Bangalore
Nov 2017 – Sep 2021
- Tier 3 support for business-critical communications infrastructure, maintaining 24/7 service continuity for Apple, CVS, UPS and Progressive.
- Investigated complex faults with MST, list trace, traceSM and traceSBC; wrote Python log-parsing scripts to find recurring failure patterns.
- Led Cisco UC implementation and configuration for high availability; partnered with product engineering on critical patches and managed escalations and root-cause investigations.
05Education & Certifications
B.Tech CS · 11 certifications
Bachelor of Technology in Computer Science
MES College of Engineering, University of Calicut, Kerala · 2011 – 2015
Google Certified AI ProfessionalGoogle
Microsoft Certified: Azure FundamentalsMicrosoft
ITIL V4Axelos
Certified Scrum MasterScrum Alliance
Oracle Database 11g Administrator Certified AssociateOracle
Avaya Certified Implementation SpecialistACIS 7120
Avaya Experience Portal Administrator SpecializedASAC-0032
Avaya Aura Communication Manager AdministratorASAC-0038
Avaya Aura Call Centre Elite AdministratorASAC-0018
Avaya Aura Session Border Controller AdministratorASAC-0039
Avaya Aura System Manager AdministratorASAC-0037
PMP — in progressPDUs earned; certification not yet completed
06GitHub Repos
Open-source candidates
Selected original repositories at github.com/Jaferdecodesai with reusable value beyond a single client, and the clean-up planned before each is formally open-sourced.
| Repository | Why it is worth open-sourcing | Before release |
|---|---|---|
| mizan-ai-itu-uae | Multi-agent policy war-room with cited sources and a hash-chained audit; already MIT-licensed with a NOTICE file. | Confirm third-party licences under third_party/ (ITUAIReadiness), and that the KB chunks only quote sources that allow redistribution. |
| Sanad_IgnyteWarbaBank_Challenge | Reference design for evidence-linked, human-reviewed document AI in banking, with a governance and threat-model pack. | Add a LICENSE file (only a LICENSE_INVENTORY exists); drop the D1 database_id from wrangler.jsonc or make it a placeholder. |
| ELEVENIGNITECHALLENGE | Dependency-free human-in-the-loop agent pattern: consent gates, an approver-only decision route, HMAC webhooks and a 30-case eval suite. | Add a LICENSE; keep the demo approver token clearly demo-only; move TEAM.md contact details out if needed. |
| employee-journey-companion | Small, readable Cloudflare Workers AI companion app with tests and e2e scripts. | Add a LICENSE; consider neutral naming and remove Emirates Group challenge branding from the UI. |
| DuIgnyteMVP_Aqionlabs | Next.js-on-Workers MVP template with tests, a Cloudflare build script and architecture docs. | Add a LICENSE; strip deployment evidence files (worker version IDs, account details) and the unused mysql2 dependency. |
| AqionVoiceAIBuilder | Reusable 'voice-agent demo from a URL' studio: website ingestion, knowledge files, Retell calls and a browser-side CRM. | Add a LICENSE; keep secrets in .env only (an .env.example exists); review the server for hard-coded SMTP or Retell values before publishing. |
| aqionvox_mvp | Clean React + Recharts dashboard template for conversational-AI products (mock data only). | Add a README, a LICENSE and screenshots. |